Job description;Must have - Advanced ExcelGood communicationMIS core reportingAnalysis exp.Data AnalyticsReports presentation, Report errorsStakeholder exp. (US or UK)Well versed with excel formulasEnd to end forecastin...

About IGT Solutions IGT is a global leader in IT and BPM services for the Travel, Transportation, and Hospitality industries. With 10,000+ experts and 15 global delivery centers, were committed to driving innovation and exce...

Role: WFM Real-Time Analyst:The RTA is responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the inbound call volume.Role & Responsibil...

The Workforce Management Real Time Analyst is responsible for monitoring and reporting agent schedule adherence in real time using workforce management tools and ACD real-time displays. The RTA works closely with Operations, ...

About the JobThe Senior Real Time Analyst position will be responsible for providing Workforce Management (WFM) as a service (RTA role) for a client command center. This person will be managing the vendor network.As Senior Re...

About the JobThe Senior Real Time Analyst position will be responsible for providing Workforce Management (WFM) as a service (RTA role) for a client command center. This person will be managing the vendor network.As Senior Re...

Role: WFM Real-Time Analyst:The RTA is responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the inbound call volume.Role & Responsibil...

The Workforce Management Real Time Analyst is responsible for monitoring and reporting agent schedule adherence in real time using workforce management tools and ACD real-time displays. The RTA works closely with Operations, ...

Position: Assistant Manager Workforce Management (WFM)Location: Pune Shifts: Rotational (24x7 environment) Company Website: www.igtsolutions.comAbout IGT SolutionsIGT Solutions Pvt. Ltd. is a leading IT and BPM services prov...

We are looking to hire an experienced Real-Time Analyst (RTA) for the Navi Mumbai location (Work from office)Key Requirements:Strong hands-on experience in RTA (Real-Time Adherence / Intraday Management)Exposure to Internati...

We are seeking a highly skilled Tech Support Analyst with strong expertise in data analysis, reporting, and stakeholder management. The ideal candidate will be responsible for managing large data sets, creating insightful rep...

5+ years of experience in performance testing, with a focus on large-scale systems and applicationsStrong understanding of performance testing tools and technologies (e.g., Loadrunner, JMeter, Gatling, NeoLoad)Must have worke...

Role: Sr. Analyst, WFM Planning & SchedulingDESIGNATION: Sr. Analyst, WFM Planning & SchedulingLOCATION: HyderabadYEARS OF EXPERIENCE: 5+ YearsConcentrix is a technology-enabled global business services company speci...

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof th...

About the JobThe Senior Real Time Analyst position will be responsible for providing Workforce Management (WFM) as a service (RTA role) for a client command center. This person will be managing the vendor network.As Senior Re...

The Workforce Management Real Time Analyst is responsible for monitoring and reporting agent schedule adherence in real time using workforce management tools and ACD real-time displays. The RTA works closely with Operations, ...

About IGT Solutions IGT is a global leader in IT and BPM services for the Travel, Transportation, and Hospitality industries. With 10,000+ experts and 15 global delivery centers, were committed to driving innovation and ex...

Position: RTA/Workforce Management (Call Center/BPO)Location: GGN24*7, BPOJob Summary:As an RTA/Workforce Management (WFM/RTA) consultant , you will play a crucial role in optimizing workforce efficiency and ensuring the smoo...

Position: RTA/Workforce Management (Call Center/BPO)Location: GGN24*7, BPOJob Summary:As an RTA/Workforce Management (WFM/RTA) consultant , you will play a crucial role in optimizing workforce efficiency and ensuring the smoo...

ROLE :Professional 1 Planning & SchedulingDESIGNATION: Professional 1 Planning & SchedulingLOCATION: HyderabadYEARS OF EXPERIENCE: 5 YearsConcentrix is a technology-enabled global business services company specia...

ROLE : Manager, WFMDESIGNATION : WFM, Manager ILOCATION : Bangalore YEARS OF EXPERIENCE : Min experience of 8 years in WFM Concentrix is a technology-enabled global business services company specializing in customer engagem...

The Workforce Management Real Time Analyst is responsible for monitoring and reporting agent schedule adherence in real time using workforce management tools and ACD real-time displays. The RTA works closely with Operations, ...